Terms and Conditions

Terms of Service

Last updated: November 16, 2025

Welcome to Pantallas Premium. By accessing and using our website (www.pantallaspremium.com) and purchasing our digital products, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Use of the Website

We grant you a limited license to access and make personal use of this site. This license does not include the resale or unauthorized commercial use of the site or its contents; any collection and use of product listings, descriptions or prices; any derivative use of this site or its contents; or any use of data mining, robots or similar data gathering and extraction tools.

2. User Accounts

If you create an account on our site (to manage your purchases), you are responsible for maintaining the confidentiality of your account and password. You accept responsibility for all activities that occur under your account or password.

3. Products and Prices

Pantallas Premium specializes in the sale of digital access and accounts for streaming platforms. We make every effort to ensure that product descriptions (duration, account type, guarantee) are as accurate as possible. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current or error-free.

Prices are stated in local currency (or as otherwise indicated) and are subject to change without prior notice. We reserve the right to correct any pricing errors.

4. Purchase and Delivery Process

An order placed by you is an offer to purchase the digital product(s). Delivery time varies by product, but it is usually instant or within the first 30 minutes after payment is confirmed. In exceptional cases, it may take up to 12 hours.

We accept the payment methods shown at checkout (e.g. Wompi, Binance / cryptocurrencies). The customer is responsible for making sure the correct amount is sent, and to the indicated network (in the case of crypto assets).

5. Nature of Digital Products

Because these are digital products (access or accounts), once delivered they cannot be "returned". For this reason, all sales are final and no returns or refunds are accepted under any circumstances. The right of withdrawal or cancellation does not apply.

6. Use of Purchased Accounts

Accounts sold are for the use specified in the product description. Misuse such as changing passwords, modifying emails, sharing access on a mass scale, or attempting to delete profiles (unless explicitly permitted) may void any guarantee with no right to a replacement.

7. Suspensions and Blocks

We are not responsible if an account is suspended, blocked or deleted due to misuse by the customer or for reasons beyond our platform's control (such as sudden changes in the streaming platforms' policies). No refunds are offered for suspensions.

8. Intellectual Property

All content included on *this site* (www.pantallaspremium.com), such as text, graphics, logos and images, is the property of Pantallas Premium. The "Pantallas Premium" brand may not be used in connection with any product or service that is not ours. We claim no ownership of the trademarks of the streaming platforms (Netflix, Disney+, etc.), which belong to their respective owners.

Privacy Policy

At Pantallas Premium, your privacy is a priority. This policy describes what information we collect and how we use and protect it.

1. Information We Collect

• Personal Information: Name, email address and phone number. We collect this when you place an order or create an account.
• Payment Information: Your payment information is processed directly by our payment gateways (e.g. Wompi or cryptocurrency processors). We do not store sensitive data such as card numbers or wallet keys.
• Non-Personal Information: IP address, browser type, pages visited and cookies, to improve our website's functionality and for analytics.

2. Use of Your Information

We use your information to:

• Process and digitally deliver your orders (sending your access details to your email).
• Communicate with you about your order or for marketing purposes (if you have given your consent).
• Improve our website and the customer experience.
• Prevent fraud and ensure the security of our site.

3. Cookies

We use cookies to keep items in your shopping cart, remember your preferences and analyze web traffic. You can set your browser to refuse cookies, but this may affect the site's functionality.

4. Sharing with Third Parties

We do not sell or rent your personal information. We share your information only with third parties essential to operating our business, such as:

• Payment gateways to process your purchase.
• Analytics platforms to help us understand how the site is used.
• Email marketing platforms (to send you your access details or promotions).

5. Data Security

We implement security measures, including SSL certificates, to protect your personal information. However, no transmission over the Internet is 100% secure. We do everything we can to protect your data, but we cannot guarantee its absolute security.

6. Your Rights (ARCO)

You have the right to Access, Rectify, Cancel or Object to the use of your personal data. To exercise these rights, please contact our support team at soporte@pantallaspremium.com.

Guarantee and Replacements

At Pantallas Premium, we offer a limited replacement guarantee on selected products. It is essential to read each product's description to understand its conditions.

1. Coverage and Term

Only some products come with a replacement guarantee. If a product is covered, the term of that guarantee will be explicitly stated in its description (e.g. 24 hours, 3 days, 30 days, or a full guarantee for the length of the subscription).

The guarantee covers only the malfunction of the account (e.g. credentials that do not work at the time of delivery, or failures during the covered period).

2. Proper Use Policy

Because we sell digital access, the guarantee is strictly subject to proper use of the account. The guarantee will be voided if the customer takes any of the following actions (unless the product allows it):

• Changing the account password.
• Modifying the email address associated with the account.
• Altering the plan or billing settings.
• Sharing the account beyond the established limits.
• Attempting to delete or modify other profiles on shared accounts.

3. Guarantee Exclusions

This guarantee does not cover:

• Products explicitly sold "without guarantee" in their description.
• Failures caused by misuse (see point 2).
• Suspensions or blocks by the streaming platform due to changes in its policies, use of improper VPNs or actions by the customer.
• The customer forgetting the password (if they were allowed to change it).
• The guarantee period has expired.

4. Guarantee Claim Process

If your product has a failure and is within the guarantee period, follow these steps:

1. Contact Support: Send an email to soporte@pantallaspremium.com with your order number, a clear description of the problem and (very important) photos or a short video showing the failure (e.g. the login error).
2. Verification: Our technical team will review the case and the status of the account. We may ask you to run a few simple tests.
3. Resolution: If the failure is confirmed to be covered by the guarantee, Pantallas Premium will proceed with the replacement of the account with a new one of similar characteristics to complete the remaining period. No monetary refunds are issued.